Contact Us

1. Introduction and Accessibility

Our customer support service is available to respond to all enquiries related to products, orders, and services provided through the website.
We place strong emphasis on clear, timely, and personalised assistance both before and after purchase.

Customers may contact us using their preferred communication channel.
We aim to respond as promptly as possible.

2. Contact Methods

Customer support can be reached through multiple channels.
To ensure efficient handling of requests, customers are encouraged to provide the following information:

Order number (if available)
Full name
Detailed description of the request or issue

Providing this information helps us deliver accurate and effective assistance.

3. Customer Support Hours

Customer support is available from Monday to Friday, 7:50 AM to 4:50 PM, excluding public holidays.
Requests received outside these hours will be handled starting from the next business day.

All responses are provided in a clear, complete, and professional manner.

4. Service Approach

We adopt a customer-focused approach based on transparency and attentive support.
Each request is reviewed individually to provide an appropriate solution.

Our commitments include:

Clear and reliable communication
Accurate handling of order and delivery-related requests
Ongoing support throughout the entire purchasing process

We appreciate your trust and remain available for any assistance required.

5. Contact

Email: deals@casagetmart.com
Phone: +81 (708) 911 73 17
Address: 1-16-2 ASAHICHO, NERIMA-KU, TOKYO 179-0071, JAPAN
Service Area: Australia