1. General Introduction
This policy is designed to ensure a clear, reliable, and structured purchasing process for furniture sold through the website within Australia.
We handle every order with care and transparency, in line with the Competition and Consumer Act 2010 (Schedule 2 – Australian Consumer Law).
2. Return Rights and Conditions
Customers may submit a return request within 15 days after receiving the order.
A return will only be accepted if the product:
- Is in its original condition, unused and undamaged
- Is returned with all accessories, instructions, and original packaging
- Is accompanied by a return request including the order number and reason
Products showing signs of use, assembly, or damage not related to transport may be refused.
3. No Direct Exchange
We do not offer a direct exchange service in order to ensure efficient and accurate processing of requests.
- Customers may return the product following the return procedure and place a new order if a different item is required.
- Each returned product undergoes an individual inspection to ensure quality control and proper inventory management.
4. Return and Refund Procedure
To initiate a return, customers must follow these steps:
Contact customer support with the order number and reason for return
Follow the instructions provided by customer support
Use the return label included inside the package upon delivery
Carefully pack the product and send it according to the provided instructions
After the returned product is received and verified, the refund will be processed under the stated conditions.
5. Return Costs and Responsibility
Return shipping costs are borne by the customer, except in cases of incorrect order preparation, defective products, or damage during transport.
During the return shipment, responsibility for the package remains with the customer until it is received at the processing centre.
It is recommended to use a trackable shipping service.
6. Refund Timeframe
After the returned product is received and inspected, the refund is generally processed within 2–5 business days.
- The refund will be issued using the same payment method used for the original purchase.
- The time required for the refunded amount to appear may vary depending on the financial institution or payment provider.
8. Customer Support
For enquiries regarding returns, refunds, or procedures, customer support is available during business hours.
Email: deals@casagetmart.com
Phone: +81 (708) 911 73 17
Address: 1-16-2 ASAHICHO, NERIMA-KU, TOKYO 179-0071, JAPAN
Business Hours: Monday to Friday, 7:50 AM – 4:50 PM
Service Area: Australia
